Dealing With Difficult People: 24 Lessons for Bring Out the Best In Everyone

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Author: Kirschner, Rick, Brinkman Rick
Published: March 2006
Publisher: McGraw Hill
Number of pages: 128
To order: [1]

Product Description: In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.

At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to:

Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

About the Author:

Dr. Rick Kirschner and Dr. Rick Brinkman are naturopathic physicians, professional speakers, and trainers